AGX aims to provide cost effective, innovative compliance and remediation solutions for our clients. Our vision is to lead the industry on cost, quality, compliance and customer satisfaction. Investing to evolve continuously with and ahead of the market
We help our clients execute their plans on time combining specialist resources and technology to delivery cost effectively.
We work with market leading innovative technology partners to drive efficiency and transparency in what we deliver.
We work with our partners and clients to maintain the relevance of our solutions taking account of regulatory, industry and technology developments to deliver ever more cost effectively
CURRENTLY
HISTORIC RESPONSE
Integrity
Integrity is the foundation of our beliefs, ensuring transparency and honesty in everything that we do.
Innovation
We prioritize innovation, continually seeking new ideas and solutions that propel our business and services forward.
Empathy
We listen actively and
work collaboratively to deliver what you need to meet your stakeholders expectations.
THE RIGHT INDUSTRY EXPERTISE UNDERPINS QUALITY
Our people pride themselves on delivering the outcomes you require first time; we are passionate about delivering on time to budget, delivering fair outcomes to your customers promptly. We have a ready pool of specialists from business analysts to case handlers to workstream leaders and programme directors to deploy to support your programme
We get the data right
We bring a pre-configured data set. We run data discovery across your in-scope applications to evaluate data available and actions to complete the data set and remediation population. This is an automated process that we can complete in 24 hours. We attach the markers to highlight customers that require bespoke treatments and engagement
Data driven automated claims and complaints management
We run the customer data through our remediation process to generate the redress for each customer claim chain. Our solution generates the correspondence required for each customer consistent with the agreed communications plan. Quality control and exception cases are routed to expert reviewers for action.
AGX provides expert remediation services tailored to meet the unique needs of our clients, from design, and technology support through mobilisation to delivery and quality control. Our focus is ensuring the right outcomes are delivered on time to budget
We help clients efficiently deal with customer claims and complaints utilising our experienced outreach professionals and complaint handlers, leveraging our leading-edge technology to automate data and claims management.
We provide the people that you need; whether it’s short term support from one of AGX’s technical experts or a team of trained analysts to boost capacity.
Angus has been leading remediation and compliance projects in financial services for over 20 years. Angus, developed and led the PwC Financial Services Remediation and Compliance Consulting business. During his time with PwC as a Partner Angus was seconded to a leading Neo Bank as the Chief Risk Officer with responsibility for the bank’s engagement with regulators on critical remediation projects. Angus has delivered many complex remediation programmes which have engaged successfully with hundreds of thousands of customers over the past 20 years.
George built and was the Global Financial Services Risk Leader for PwC. George has expertise in compliance, risk, and regulation. Over the past 35 years George has worked with major financial institutions building and transforming the way financial institutions manage risk and compliance. During his time at PwC George was seconded to a FTSE 100 financial services company to run their risk and compliance function globally. In recent years George has developed risk and compliance solutions deployed to the cloud through collaboration with Google and a number of other AI providers.
AGX aims to provide innovative solutions that meet the needs of our community. Our vision is to lead the industry in quality and customer satisfaction while continuously evolving with market demands.
Value of Diversity
AGX's corporate culture emphasizes the importance of diversity in the workplace, fostering a rich variety of perspectives and ideas.
Teamwork Importance
Teamwork is a core value at AGX, enabling employees to work together effectively towards common goals.
Encouraging Creativity
The work environment at AGX fosters creativity, inspiring employees to think outside the box and innovate.
Open Communication
AGX promotes open communication, allowing for transparent discussions and idea sharing among employees.
