AGX provides cost-effective compliance and remediation solutions for our clients. Our vision is to lead the industry on cost, quality, compliance and customer satisfaction. Investing to evolve continuously with and ahead of the market
Experience gained over 30 years has shaped our ability to help financial institutions remediate and satisfy both regulators and stakeholders. We use the lessons we have learned to develop what we do and how we do it to deliver what you need first time and cost effectively.
Helping clients execute their plans on time, AGX combines specialist resources and technology to deliver cost-effective outcomes.
We work with market leading innovative technology partners to drive efficiency and transparency in what we deliver.
By staying attuned to changes in the regulatory and technological landscape, AGX ensures its solutions remain effective and economically delivered.
CURRENTLY
HISTORIC RESPONSE
Integrity
Integrity is the foundation of our beliefs, ensuring transparency and honesty in everything that we do.
Innovation
We prioritize innovation, continually seeking new ideas and solutions that propel our business and services forward.
Empathy
By engaging collaboratively and listening with intent, AGX delivers outcomes that meet stakeholder demands
THE RIGHT INDUSTRY EXPERTISE UNDERPINS QUALITY
Our people pride themselves on delivering the outcomes you require first time; we are passionate about delivering on time to budget, delivering fair outcomes to your customers promptly. We have a ready pool of specialists from business analysts to case handlers to workstream leaders and programme directors to deploy to support your programme
We get the data right
With a ready-to-use data set, AGX initiates automated discovery across your in-scope applications to evaluate completeness and identify necessary actions. This process is completed within 24 hours, with custom markers applied to pinpoint customers needing tailored handling.
Data driven automated claims and complaints management
We run the customer data through our remediation process to generate the redress for each customer claim chain.(Read about the FCA’s key considerations for a motor-finance redress scheme) Our solution generates the correspondence required for each customer consistent with the agreed communications plan. Quality control and exception cases are routed to expert reviewers for action.
AGX provides expert remediation services tailored to meet the unique needs of our clients, from design, and technology support through mobilisation to delivery and quality control. Our focus is ensuring the right outcomes are delivered on time to budget
We help clients efficiently deal with customer claims and complaints utilising our experienced outreach professionals and complaint handlers, leveraging our leading-edge technology to automate data and claims management.
Whether for a week or a year, AGX provides scalable resource solutions for regulated financial environments — from short-term support by one of our technical experts to full teams of trained analysts to boost capacity.
Angus has been leading remediation and compliance projects in financial services for over 20 years. Angus, developed and led the PwC Financial Services Remediation and Compliance Consulting business. During his time with PwC as a Partner Angus was seconded to a leading Neo Bank as the Chief Risk Officer with responsibility for the bank’s engagement with regulators on critical remediation projects. Angus has delivered many complex remediation programmes which have engaged successfully with hundreds of thousands of customers over the past 20 years.
George built and was the Global Financial Services Risk Leader for PwC. George has expertise in compliance, risk, and regulation. Over the past 35 years George has worked with major financial institutions building and transforming the way financial institutions manage risk and compliance. During his time at PwC George was seconded to a FTSE 100 financial services company to run their risk and compliance function globally. In recent years George has developed risk and compliance solutions deployed to the cloud through collaboration with Google and a number of other AI providers.
AGX aims to provide innovative solutions that meet the needs of our community. Our vision is to lead the industry in quality and customer satisfaction while continuously evolving with market demands.
Value of Diversity
AGX's corporate culture emphasizes the importance of diversity in the workplace, fostering a rich variety of perspectives and ideas.
Teamwork Importance
Teamwork is a core value at AGX, enabling employees to work together effectively towards common goals.
Encouraging Creativity
The work environment at AGX fosters creativity, inspiring employees to think outside the box and innovate.
Open Communication
AGX promotes open communication, allowing for transparent discussions and idea sharing among employees.
